Returns & Exchanges
I don't accept returns,exchanges or cancellations,If you have a problem with your order please email firstname.lastname@example.org and we will get back to you.
A template of the design will be emailed to you for checking prior to us personalising your item.It is your responsibility to make sure all spellings are correct.Once approved this cannot be changed.Any amends to the design if different from the initial details given when ordering will be chargeable at £5.00 If a mistake is noticed after approval we can not take responsibility.Please note the colours of the product and thread may vary slightly from our website and Facebook page on your computer screen
Once your design has been approved I aim to dispatch within 5 working days.I will email you to confirm you order has been dispatched.Shipping times vary and are between 1 -3 working days and depends on the shipping method you choose.I can not guarantee lead times but will try my best.If your order is required for a certain date please let us know by emailing email@example.com.If you do not receive your order within 7 days of dispatch please contact us and we will look into this.We will not be responsible for orders lost in transit if you are not using the signed and tracked delivery service
Photographs are taken of all orders for use on our facebook page and website.We will allow 2 weeks from despatch of your order before using your photograph.You must inform us if you do not want us to publish yours.
We will not use or pass on any of your details to a 3rd party